Why Is My Order Being Shipped in Multiple Packages?
If your order contains multiple items, they may be shipped separately from different international warehouses to ensure the fastest availability. Additionally, if an item is in high demand and on backorder, we may ship your items at different times in separate packages to avoid delays and get your order to you as quickly as possible.
When Will I Receive My Order?
We ship orders directly from our various domestic and international warehouses, always striving to get your package to you as soon as possible. Estimated delivery times vary based on the product:
What If My Order Is Delayed or Lost?
All orders include insured shipping and handling. If your package gets delayed at customs, returned, or lost in transit, we sincerely apologize. While we cannot control postal service issues, we will send you a replacement with expedited shipping and full tracking whenever possible. Please refer to our refund and return policy for more details.
Will I Be Charged Customs or Taxes?
Our prices are listed tax-free in USD. Depending on your country’s regulations, you may be responsible for import duties, taxes, and customs fees upon delivery. These charges are determined by your local customs office and are not covered by us. We are also not responsible for any delays caused by customs. For specific details, please contact your local customs office.